Refund & Shipping Policy
Our refund policy is 14 days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Kaptol 13 Zagreb Grad Zagreb Croatia 10000.
Our products are shipped within 4-7 Days using the following carriers: Hrvatska pošta.
SHIPPING CHARGES FOR ORDERS SHIPPED WITHIN Croatia:
12 kn (1,62 EUR) - FREE shipping for orders over 350 kn (47.03 EUR)
FOR ORDERS SHIPPED INTERNATIONALLY, SHIPPING PRICES VARY BY COUNTRY:
- EU 1 (Austrija, Belgija, Danska, Nizozemska, Njemačka, Slovenija, Velika Britanija) - 90 kn (12.09 EUR)
- EU 2 (Češka, Finska, Francuska, Italija, Luksemburg, Mađarska, Poljska, Portugal, Rumunjska, Slovačka, Španjolska, Švedska) - 120 kn (16.13 EUR)
- EU 3 (Bugarska, Cipar, Estonija, Grčka, Irska, Latvija, Litva, Malta) - 188 kn (25.26 EUR)
- EUROPA 1 (Island, Švicarska) - 130 kn (17.47 EUR)
- EUROPA 2 (Albanija, Andora, Armenija, Bjelorusija, BiH, Crna Gora, Gibraltar, Grenland, Guernsej, Kosovo, Lihtenštajn, Makedonija, Moldavija, Monako, Norveška, Otok Man, Ovčji Otoci, Ruska Federacija, San Marino, Srbija, Turska, Ukrajina, Vatikan) - 120 kn (16.13 EUR)
- America (South&North) - 236 kn (31.71 EUR)
- Rest of the World - 300 kn (40.31 EUR)
To return your product, you should mail your product to: Teovizija d.o.o., Kaptol 13, Zagreb, 21, 10000, Croatia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.